1.      Products and orders:

1.1  This Website is published by SEB Asia Limited, having its registered office at 22/F, Airside, 2 Concorde Road, Kai Tak, Kowloon, Hong Kong.

1.2  This Website is intended only for consumers wishing to order Tefal and Krups domestic appliances products(“Products”) online for delivery in Hong Kong Special Administrative Region of the People's Republic of China from Synergy Technologies (Asia) Limited., with its registered office at 3118, 31/F, 1 Hung To Road, Kwun Tong, Hong Kong (“Synergy”).

1.3  By placing an order through the Tefal Official E-shop (“Website”), you accept and agree to be legally bound by the Terms of Use, Terms and Conditions of Sale, Privacy Notice, Cookie Notice and any other terms and conditions published on this website. If you do not agree and/or accept any of these terms and conditions, do not use our online store services.

1.4  SEB Asia Limited reserves the right to change these terms and conditions at any time without prior notice. Such change however will have no effect on orders that were submitted before posting of such revised terms and conditions on this Website.

1.5  An order indicates acceptance of the prices and descriptions of the Items for sale.

1.6  Any Item for sale on the Site is available for online purchase. Orders can be placed either as a guest or by creating a user account. You can log in with your username (email address) and password if you already have a user account.

1.7  If your user account is set up with a personal username and password, you are solely liable for all transactions using those details. Thus, you must ensure the password is secure and save it only yourself.

1.8  After selecting and adding the desired Item (s) to the cart, you must review the order's content, select the delivery and payment method, recheck the order, and confirm the order.

1.9  Once the order and payment have been confirmed, an order confirmation email will be sent to the address you provided.

1.10  We only sell exclusively to individuals and in quantities customary of the retail trade. As a result, the number of orders for the same Item and the quantities of Items ordered by reference may  be limited.

1.11  We will notify you if the Items are unavailable.

1.12  A product may no longer be available following order validation and payment. In this event, we will notify you as soon as possible and refund your payment within 2 – 4 weeks of the date of the notification, subject to the payment method policy. 

1.13  Please note that the on-screen display of the colours or designs of products may differ from the actual appearance or size of products offered on the Website.

2.      Prices

2.1  Prices are quoted in Hong Kong Dollar. Although all prices and information have been verified as accurate at the publication time, changes may nevertheless occur without prior notice. Shipping costs are excluded from these prices.

2.2  We reserve the right to modify its prices at any time, but the price you are billed will be in place when your order is confirmed.

2.3  A large number of products are available on our website. Despite our reasonable efforts, there is always the possibility that some of the Products listed on our website may be priced incorrectly. If Synergy finds that product is incorrectly priced on this website, we will inform you and you can choose to continue purchasing the item at the correct price or to cancel the order. Synergy will not process the order until Synergy has received your instructions. If Synergy is unable to reach you through the contact information you provided during the order processing, the order will be deemed cancelled and you will be notified in writing. Please note that Synergy is not required to provide you with the wrong (lower) price if the price is clearly mispriced and you should reasonably be able to believe that the price is mispriced.

3.      Payment:

3.1  Payment for purchases is made online when ordering.

3.2  You may pay for your Products by the methods of payment as may be displayed on the payment page of the Website. By proceeding with the payment, you also agree to the terms and agreements of the designated payment service provider, if any.

4.      Payment by voucher

4.1  A voucher can be used to pay for all or a part of your order. This is not sub-dividable and may be added to use with another form of payment.

4.2  The unused portion of the voucher is lost and will not be refunded if the total cost of the order is less than the amount of the voucher

4.3  A voucher allows you to pay for your purchases or, if necessary, use it with another form of payment.