About Delivery / Pickup Services

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About Delivery / Pickup Service

1. What areas are covered for delivery?

Our delivery service is limited to fixed addresses within the Hong Kong Special Administrative Region accessible by land transport, including Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay, and Ma Wan. It does not apply to non-fixed addresses, airport boundaries, restricted areas, or outlying islands.

2. What are the delivery charges?

For orders with a net total (after deducting coupon value) below HKD 500, a delivery fee of HKD 80 per order will be charged. Orders with a net total of HKD 500 or more will enjoy free delivery. An additional charge of HKD 120 may apply for deliveries to Tung Chung, Discovery Bay, and Ma Wan.

3. When will my order arrive?

Generally, we will process your order and arrange delivery within 5 working days after successful payment. Actual delivery times may be affected by traffic, location, weather, and other factors.

4. How can I check the delivery status?

After your order is shipped, you will receive an email with the tracking number. You can check the delivery status using SF Express's "Track & Trace" system (sf-express.com).

SF Express Customer Service Hotline: +852 2730 0273

5. Can I change the delivery date or address?

If you need to change the delivery date or address, please contact us via website's live chatbox by noon on the second day after placing your order.

6. Can I specify a delivery time when placing an order?

Unfortunately, we cannot specify a delivery time at the time of ordering. If you are unavailable to receive the goods, please contact the courier company directly.