1. Service Hours:
1.1. Orderswill be processed within 5 working days from Monday to Friday, excluding publicholidays upon successful payment.
1.2 Thedelivery service time is from Monday to Saturday, starting from 9:00 am to 6:00pm, excluding Sundays and public holidays.
1.3 Deliverieswill not be made when typhoon signal no. 8 is hoisted or when a black rainstormwarning is in effect and in such cases, delivery of the ordered item(s) will berescheduled.
2. Delivery Time:
2.1 Theactual delivery time will be affected by actual conditions such as traffic,area, weather and other factors. The delivery person and the recipient make thefinal confirmation.
2.2 Ifyou haven’t received any delivery updates, your order is still processing.
2.3 Thedelivery date is provided based on the best estimation and Synergy shall not beliable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event any of the Products ordered are out of stock, this may mean the whole order is delayed.
2.4 If there is a delay due to payment posting issues, the shipping date will be adjusted accordingly. Please refer to the arrangement of SF Express and the notification SMS sent by SF Express for the actual shipping date.
3. For orders delivered by SF Express tothe specified delivery address
3.1 Delivery Charges:
· Fora single order with a total NET value (After deducting coupon value) underHK$500, a delivery charge at HK$80 per order will be applied. For a single order with a total NET value (After deducting coupon value) equal to or overHK$500, the delivery charge will be waived.
· Charges may apply for our delivery service. Synergy will provide the relevant detailsand reach an agreement with the consumer before completing any order.
· Additional charges HK$120 may apply for deliveries to Sai Kung, Shek O, Stanley, Tung Chung, Discovery Bay, Ma Wan and Tai O`
3.2 Delivery Areas:
· Synergy will only deliver according to the contact information and delivery address registered on the order.
· Customers can request delivery according to the delivery scope provided by SF Express in the Hong Kong Special Administrative Region, not applicable to PO boxes or postal numbers.
· Thedelivery service is limited to the fixed address in Hong Kong SpecialAdministrative Region, which can be delivered by land transportation, includingHong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and MaWan.
· Delivery service is not applicable tonon-fixed addresses, airport borders, restricted areas, outlying islands,restricted areas of the hotel, logistics warehouses, transshipment warehousesor places requiring security passes/customs clearance and/or PO Box addresses.
3.3 Re-Delivery Fees:
· If the Products fail to be delivered due to the receiver's reason (including, without limitation, the delivery address is incorrectly filled in, the delivery address is a post office box, the delivery is prevented by security personnel, or the receiver refuses to sign for the delivery of the ordered Products, etc.)and are returned to Synergy, Synergy may reschedule the shipment of the returned Products, provided that a HK $200 re-delivery fee and administration fee will be charged.
· If delivery is not completed within 30 days due to receiver-related issues, the product will be considered abandoned, and no refund will be issued.
3.4 For tracking of waybill, please use the tracking system provided by SF Express, Track &Trace (sf-express.com)
4. For orders applicable to SF Express Pickup Network (SF Express store)
4.1 Ifthe customer chooses to pick up the goods at the SF Express store, pleaseselect "S.F. Express Store Self Pickup" in the order address columnand select the appropriate SF store.
4.2 Pleaseenter a valid and correct mobile phone number in the order contact number fieldto receive a notification SMS containing pickup information from SF Express.
4.3 Under normal circumstances, we will ship the products after the order is accepted. If there is a delay due to payment posting issues, the shipping date will be adjusted accordingly. Please refer to the arrangement of SFExpress and the notification SMS sent by SF Express for the actual shippingdate. After the goods arrive at the S.F. Express Store, Synergy will notbe responsible for SF Express and subsequent arrangements and will not be responsible for it.
4.4 Customersneed to pick up the shipment at the S.F. Express Store within 3 days afterthe notification SMS sent by SF Express is sent, and the overdue shipment willbe collected by SF Express. Customers need to call the SF Express CustomerService Hotline (+852 27300273) to reschedule the pickup
4.5 If the customer does not pick up the goodswithin 5 working days after the goods arrive at S.F. Express Store, the companyreserves the right to take back the goods. If a rescheduled delivery isrequired, the customer is responsible for all resulting costs.
4.6 Whenthe customer picks up the package at the S.F. Express Store, it is necessary tocheck the recipient information before picking up the package.
4.7 Fortracking of waybill, please use the tracking system provided by SFExpress, Track &Trace (sf-express.com).
5. To protect our customers' interests,you may be required to present your invoices upon delivery and/or pick-up. Wereserve the right to refuse delivery and/or collection if customers fail topresent related documents.
6. When the goods arrive, please checkwhether the ordered goods are complete, and confirm receipt of the goods by therecipient with signature.
7. The delivery will be declaredcomplete when the items are delivered to the address you provided.
8. After delivery is complete, themerchandise will be on your own responsibility.
9. We are not responsible for any lostor stolen packages.
10. Incase of any dispute, Synergy reserves the right of final decision and cannot beoverturned.
11. Pleasecontact Synergy via website's live chatbox if you have questions about orderand delivery.
