- Under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.
- You are requested to examine the goods immediately after receiving the Product to check whether the Product ordered are the same as what you ordered, whether there is any deficiencies and/or damages and whether the accessories are complete. The Product will be deemed to have been correctly delivered and accepted by you intact unless you notify Synergy by website's live chatbox of the problem within 5 working days after the delivery of the Product is completed.
- Synergy shall, at our own discretion, determine that the Product (s) is/are eligible for exchange or refund. Under normal circumstances, we will arrange exchange of products. Return of goods and refund will only be accepted when the replacement products have been out.
- You are entitled for exchange or refund by fulfilling the below conditions, otherwise, we reserve the right to refuse the exchange or refund:
- You must provide sufficient evidence demonstrating that the product was defective prior to delivery and was not subject to any artificial damage.
- Upon review of the materials provided by you, Synergy confirms that the Product was defective before the Product was delivered to you through no fault of your own.
- The Product to be returned or exchanged should not be damaged, scratched, defaced or contain any trace of water damage, unless such damage, scratches, stains or water stains existed before the Product was delivered to you.
- Original packaging, accessories and in-pack printed materials should be returned together with the Product in good condition.
- The Product to be returned should not be registered online for warranty service or undergone any repair.
- The model and quantity of Product(s) conform with the order.
- Proof of purchase and original delivery note should be presented to us for verification.
- If you notify Synergy of the problem more than 5 working days after the product delivery has been completed, your request will be escalated to SEB Asia Limited’s Service Center for further handling. In the event that a defect is found following inspection and/or verification, SEB Asia Limited’s Service Center will repair and/or replace the Product at their discretion.
- All gift items must be returned together with other returned Products. Otherwise, the retail value of the gift item would be deducted from the refund.
- After our review and approval of your exchange or refund request, Synergy will only exchange or refund ordered item(s) within 7 working days after the delivery service is completed. The corresponding amount will be refunded to you within 2 - 4 weeks to your payment account, subject to the payment method policy. We will not refund any delivery charges.
- You will not receive notification from us after the payment has been successfully transferred to your payment account. Please verify the payment directly through your chosen payment method.
